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Covered functional claims (including DOA units) are accepted within 30 days of delivery confirmation, unless the accepted PI states a different inspection period. Claims are evidence-led: submit order reference, SKU, IMEI/serial, a clear failure description, and diagnostic proof (photos, video, or test logs). Complete claim evidence has a 2-business-day initial review target.
Approved claims are resolved through replacement units, account credit, or negotiated commercial adjustment, depending on stock availability and the agreed order terms. Return routing, carrier, and freight responsibility follow the approved RMA instruction; unauthorized returns may be refused at destination.
Cosmetic variance within the agreed grade band is not a defect and is not an RMA event.
Change-of-mind returns are not offered on wholesale batches.
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